A. Match the words in column A with their meanings in column B.
| Column A | Column B |
|---|---|
| a. disrupt | iii. to make it difficult for something to continue in the normal way |
| b. crewmembers | v. all the people working on a ship, plane, etc. |
| c. hinder | iv. to make it difficult for somebody to do something or for something to happen |
| d. inconvenience | ii. trouble or problem, especially concerning what you need or would like yourself |
| e. emerge | i. to come out of a dark, confined or hidden place |
📝 B. Answer the following questions.
a. Who has written the letter?
=> Answer: David Neeleman has written the letter.
b. Who is it addressed to?
=> Answer: It is addressed to JetBlue Customers.
c. How long has JetBlue been serving its customers?
=> Answer: JetBlue has been serving its customers for seven years.
d. What was the main cause of inconvenience to the passengers?
=> Answer: The passengers experienced inconvenience mainly because of the severe winter ice storm that struck the Northeast.
e. What sort of service does this company promise?
=> Answer: The company pledges to restore a sense of humanity to air travel while making the flying experience more pleasant and convenient for its customers.
f. What does the JetBlue Airways Customer Bill of Rights contain?
=> Answer: The JetBlue Airways Customer Bill of Rights outlines the airline’s commitment to managing operational interruptions in the future and specifies the compensation customers will receive.
📖 Grammar II
A. Use the correct form of the verbs given in the brackets to rewrite this text.
Ans:
Sophiya is sitting in the classroom. Her teacher is standing in front of the class teaching. But, Sophiya is doing something else. She is daydreaming. She is not being in the class. She is dancing on a stage in front of hundreds of people. She is wearing a beautiful costume. She is tapping and twirling. She is spinning on one leg. She is kicking her feet. She is leaping and flying through the air. The audience are standing on the floor. They are clapping and shouting “Bravo! Bravo!!”.
“Sophiya?”
“Sophiya?” her teacher is calling. He is not teaching anymore.
“Yes?” Shophiya is feeling a bit embarrassed. Her cheeks are getting red.
“Are you feeling okay? You were shouting ‘Bravo! Bravo! Bravo!’ in the class.”
“Sorry! I am just enjoying the class so much ‘Bravo! Bravo!’.”
B. Complete the sentences with the use of correct form of any relevant verbs.
Ans:
- •
A: We are going to the cinema tonight.
B: Do you want to come with us? - •
A: I go on holiday two or three times a year.
B: That’s great! And where are you going this year? - •
I think it’s better to stay. It is raining and we don’t have an umbrella.
- •
Who is that man? Why is he looking at us? What does he want?
- •
Tomorrow, I am seeing my doctor in the morning.
- •
Where’s John? He is giving music to a new song in this room.
- •
Rita was working hard all day yesterday but she is not working today.
- •
Nitu is reading a story at the moment.
- •
The plane is leaving the runway now. You are too late.
- •
I told you that I am not working with you anymore. You’re simply not a team player.
✉️ Writing II
A. Write a letter or an email to the respective person apologizing for the mistake.
उत्तर :
From: abc@gmail.com
To: pqr@gmail.com
Subject: Apologizing for the mistake
Dear Jack,
I sincerely regret how I behaved last night. We are both open-minded people, but sometimes our pride can influence the way we react. Unfortunately, I allowed my ego to take control of the situation and failed to manage my emotions properly.
When you tried to point out my mistake, I misunderstood your intention and assumed that you were confronting me. Instead of listening to you calmly, I became defensive, which turned the situation into a completely unnecessary misunderstanding.
I feel genuinely sorry and embarrassed about getting angry and raising my voice at you. You are a kind person, and you did not deserve to be treated in that manner. I sincerely hope you will forgive me. I assure you that I will be more careful about my behaviour and will not allow such a situation to happen again.
My sincerest apologies,
Denim